Development of a prototype of My Warranties web-based platform, demonstrated in an operating environment

The project has the goal to provide all research and development activities necessary for the design, development and test of My Warranties web-based platform in an operating environment. The innovation supported under the project represents a customized software product-web-based platform with the goal to offer strictly specific services to both buyers and vendors. This platform will help to achieve accelerated, easily accessible and fully automated management of all activities related to the warranty repair service irrespective of the party involved in this process–the user or the provider of the warranty service. This goal will be achieved by: -creating a personal host for the storage of digital documents referring to specific conditions for the provision of the warranty services; -automation of the process of monitoring and tracing the warranty service through the text recognition technology and the message sending mechanism for coming events related to the warranty; -options enabling to group the various warranties by common feature; -provision of access to analysis, databases and market adviser for the product quality and their warranty service; Taking into account the focus of the innovation under the project, it shall be defined as a product-focused (service).Currently, the innovation service has been shaped out as a concept only, which is developed on the base of conducted study and analysis of the available technologies in the field of these types of services. The strategic goal of the project is at the end of the period this innovation to reach the technology readiness level of TRL7-prototype, demonstrated in an operating environment. For this purpose, within the project we will conduct the relevant Ramp;D, technical, technological and development activities. With the perspective of achieving the proper implementation of these activities, it is planned to purchase specific software and use special external services, described in details in Section 7.

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