Developing management capacity of Complex Training Recreation Centre Progress through the development and introduction of an integrated solution for process management and relationships with clientele (ERP and CRM)

Complex Training Recreation Centre Progress was founded in 2004 as currently the company's activities include: Development of information with-me, databases and complete ICT solutions; Design, development, installation and maintenance of computer infrastructure; Engineering, system integration, training and services in the field of ICT. The company has extensive experience in the development of new management approaches in system integration. Increased competition in the market segment offered by the company goods and services requires continuous improvement of competitiveness of the company. To continue its development and strengthen its position as a system integrator in the national and international market, the company should invest in improving the quality of work with clients. The lack of a single decision to maintain the high quality of services and effective management of customer relations is one of the main problems, constraints and challenges for the company. For their successful overcoming a draft include the following activities under this procedure: 1. Develop and implement an integrated solution for process management and relationships with clientele (ERP and CRM). Expected results after the realization of this project consist of: - Implemented an integrated solution for process management and customer relationships - (ERP and CRM); - Increased market share, profit and operating income of the company; - Attract new customers; - Increased labor productivity; - Increased service quality and minimizing the possibility of error; - Revenue from export; - Improved management of the overall workflow and processes of customer service, through a fully integrated solution management system of customer relations; - A high standard of quality, professionalism, efficiency and consistency in the provision of services, selling and customer service.

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