Management capacity development and sustainable growth of "SOFIA CONNECT" Ltd.

"SOFIA CONNECT" Ltd. is a company that provides high-quality services in the field of information technology, data processing, hosting and others. The portfolio contains a variety of services that are offered to more than 1500 customers at home and abroad. The market requirements to software services are highly inflated due to highly competitive business environment and the dynamics with which the sector is developing.The companies are looking for modern solutions to optimize processes and expand opportunities in order to be able to offer customers quality, quantity and safety of the provided goods and services. "SOFIA CONNECT" Ltd. deals with rich nomenclature which requires hiring and managing staff; cash flow management, marketing and advertising, working with customers and suppliers and others. This and the business volumes to be handled, often leads to dispersion of information resulting in wrong managerial decisions, lost customers, inability to quickly provide certain services in a timely manner, delays and an overall more expensive business process from the additional operating costs, especially in regards to environmental protection activities. All that makes the company face the need to build a united, using a common database software system that covers all business processes - planning, budgeting and control in the field of provision of services, sales resources, accounting, and an unified system of standardization the quality of the offered services. To meet this identified need it is necessary to purchase and introduce an integrated system for business processes management - 1 pc. accompanied by a server - 1 pc., 1 pc. environmental management system ISO 14 001 and 1 pc. management system ISO 9001, which will cover all business processes and offer a wide range of functionalities and will lead to highly effective innovative inter-company organization, improved market position, increased export earnings.

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